badbusinessbureau.com
Corporate Customer Advocacy Program
Assisting companies working towards a better image
Hy Cite - Royal Prestige
Ingrid C. Arvalo Villanueva (608) 273-3373 x 6126
Ingrid,
As you have seen, the web site (RipoffReport.com) has the goal to help consumers.
What badbusinessbureau.com will do:
After your written approval, we will E-mail all the consumers who feel they were victimized, stating that they will get a full refund plus a min of 5% more for their inconvenience explaining (something to the effect of) management did not realize this was going on, and they are glad (as we discussed by phone) that these Rip-off Reports were there to let them know of the problems. With over 900 offices, there will always be some complaints and things happening out of their control. And the fact that your company seems to be happy this was brought to your attention, wanting to rectify a problem you were not aware of and are now fixing it and offering a full refund. We can also explain the fact that these are independent offices and you have not control as you explained on the phone.
We will include in a mailing to the unsatisfied customers a contact number and e-mail address of a specific person handling these complaints at Hy Cite?
Once a complaint is resolved, the Report will be updated in the Rip-off Report title to show the companies willingness to work with their customer.
Rip-off Report will contact Hy Cite within 48 hours of a NEW posted Rip-off Report. As we notify your designated person, we will e-mail the unsatisfied customer on who to contact, because your company wants to take care of all these situations.
We will also include a link onto the specific Rip-off Reports about your company, a statement from Hy Cite (which you will write) .. that will be your letter to existing and future consumers on why are you helping them, something about your business and your commitment to getting to the bottom of these problems. This will be very convincing to any consumer to do business with you after looking at the specific Rip-off Report on your company.
If for some reason the consumer will not respond to our mailing, we will try calling them, If we get no response, at all, we will then UPDATE The Report as to our investigation, and the title and the Report will reflect Hy Cites willingness to satisfy this customer, but apparently they either filed a bogus Report, or they are a disgruntled employee, a competitor etc, what ever our findings, with some assistance from you, as to the possibilities of why they did not respond, the Report will reflect that and will definitely put you in a good light, if any customer reads any Rip-off Report on you, ..because you will be trying to make all the unsatisfied customers happy.
What Hy Cite needs to do:
Live up to their agreement to satisfy all complaints that come to Rip-off Report
Hy Cite will only give a refund if they have the web address of the customers specific Rip-off Report, so when the customer has been satisfied, that info will be sent to CorporateAdvocacy@ripoffreport.com, so Rip-off Report can assist your customer, making sure they UPDATE the Report to let everyone know what good business people you are.
What badbusinessbureau.com will receive for this service:
We see that you have about a total of about 25 to 30 complaints. After you submitted to us your explanation as to the reason for these complaints, badbusinessbureau.com will evaluate your statement, to see if we can work with it to make this program work..
If accepted , before the mailing goes out to start this Corporate Customer Advocacy Program to your unsatisfied customers, we will require a check for $30,000 made payable to badbusinessbureau.com. Once this mailing goes out, and all the reports are UPDATED in a positive light by either HY Cite refunding their money or by stating Hy Cite tried to refund and the author of the report was either a disgruntled employee..etc etc ?
Once all the Reports are updated, we would receive an additional $20,000 with in 5 days of the last Report being UPDATED, we would notify you by e-mail . We will notify Ingrid (or whoever you designate) of this, and would expect the payment to be sent over night mail to a designated address at that time?
ALSO (additional cost) :
badbusinessbureau.com is willing to assist in any investigation or complaints about your company, and willing to explain your willingness to comply as we truthfully see it. You may have prospective customers and possible franchises call us..
If we get any e-mail on your company or a Rip-off Report comes in, that indo will be immediately be forwarded to your designated employee. We will give you a chance to take care of the situation avoiding a possible new Rip-off Report being posted.
Starting 30 days after the second payment of $20,000 we would require a monthly retainer of $1,500. Assuming the e-mail complaints and or Rip-ff Reports do not exceed more than 4 a month?
IN Closing:
You should know, we looked hard at your situation, and called several of the Report Authors on your company, ..this is a difficult case, where it is hard for us to understand why your company and your independent offices treated these people they way they have as these customers truly feel very violated.
We feel this will make authorities take another look at what you are doing before furthering any investigation, as they will see you are taking care of business, even though it may not be all Hy Cites fault, because you cannot watch every move across the country?
We feel by you doing this program, you will be able to use it with future clients as a sales tool as to how you do business? after all?
Every company receives complaints, but how they handle those complaints separates good business from bad business.
Sincerely,
ED Magedson 602-359-4357
Editor@ripoffreport.com
badbusinessbureau.com